Developing a joint package of integrated social services in Armenia

This project aims to improve the Armenian social services provided by the Ministry of Labour and Social Issues in order to avoid the duplication of services provided by the same institutions.

The following actions will be taken: (1) clearly define a unified concept of ‘social services’ in opposition with other types of services; (2)describe and state a complete package of social services to be referred to at a national level; (3) reveal the duplication of functions of various organisations which provide social services; (4) carry out a functional analysis regarding the system of national institutions providing social services and state the possibilities of integrated social services; (5) draft general criteria for the provision of social services (for instance: minimum professional and technical requirements, minimum outputs expected from the social services, etc.); (6) elaborate an official classification of social services with corresponding encoding.